SHIPPING & RETURNS
Please read our Terms & Conditions before placing an order.
PAYMENT: For orders placed through our website, you can pay with a credit card (Visa, MasterCard, or Discover) or by mail with a Money Order or Certified Check. If you choose to pay with a Money Order or Certified Check, please select that option after you place your order then print the invoice to send with your payment.
SALES TAX: 5.3% to Virginia residents
PRODUCT AVAILABILITY: Damascus Gun Shop attends several gun shows in Virginia, and the firearms listed in our online inventory may also available in our gun show inventory. This means a firearm with a low stock level may sell out during a weekend gun show. We do our best to update the inventory as soon as possible; however, we encourage you to email us before you place an order to confirm the availability of the firearm you plan to purchase. If the firearm you want to purchase is available at a gun show, we will be happy to set it aside so it can be shipped to you when the gun show is over. If you are interested in a firearm that is not available on our website or is listed as being out of stock, please contact us.
SHIPPING: Shipping is FREE via United States Postal Service for all products listed on our website. We do not ship internationally or to District of Columbia, Puerto Rico, Guam or the US Virgin Islands. We do not ship rifles to Alaska or Hawaii. Orders typically ship within one (1) to three (3) business days after your payment and a copy of the FFL are received. We do not ship on Thursdays, Saturdays, or Sundays.
Firearms may only be shipped to a Federal Firearms Licensed dealer (FFL Holder). If you are not a licensed firearm dealer, you must make arrangements with an FFL Holder in your state to send a copy of his or her FFL to Damascus Gun Shop, receive your order, and transfer it to you. Virtually anyone who is involved in the sale or distribution of firearms is an FFL Holder, including gun shops. You should make arrangements and discuss transfer fees with your FFL Holder before ordering from DamascusGunShop.com. By contacting the FFL Holder before purchasing, the buyer can verify that all state and federal laws will be observed. You must be able to pass a background check and be of legal age to purchase the firearm.
Please include your order number on all correspondence and ask your FFL Holder to include your order number and name when sending a copy of the FFL. The FFL can be emailed to firstname.lastname@example.org, faxed to 888-361-1870, or mailed to Damascus Gun Shop, PO Box 820, Damascus, VA 24236. We cannot ship you order until we receive a copy of the FFL.
Some products available on our website may not be legal in every state. It is your responsibility to be in compliance with all Federal, state, and local laws when purchasing from DamascusGunShop.com. Damascus Gun Shop is not responsible for additional costs incurred from firearms returned due to legal restrictions. It is the customer’s responsibility to pay any additional shipping, transfer fees, and restocking fees, if a local dealer cannot transfer a firearm due to local or federal laws. It is also the customer’s responsibility to pay any additional fees incurred if they cannot meet qualifications to own a firearm or pass a background check in their state.
When necessary, we are happy to ship pistols withouth magazines; however, due to changes in California law, we will not ship magazines as rebuild kits. Please contact us if you require special handling for high capacity magazines.
RETURNS AND CANCELLATIONS: You should inspect your order thoroughly at your local dealer before the firearm is transferred to you. Once a firearm is transferred to you, it is considered used, even if it is unfired, and DAMASCUS GUN SHOP cannot provide a refund nor reimburse your transfer fees.
We're committed to your satisfaction, guaranteed. If you would like to exchange an item, return an item for refund, received an incorrect item, or your product arrived damaged, please return it within 30 days of your product's shipping date. This date is available on your original order receipt, which can be found under Order History on your online account. Returns must be unopened and in original packaging to receive return credit. A 10% restocking fee is applied on all returns. Firearms that have already been transfered to the customer cannot be returned.
Before returning a firearm, you must contact DAMASCUS GUN SHOP to document the return and schedule shipment. Defective firearms are not warranted by DAMASCUS GUN SHOP and must be sent directly to the manufacturer for repair or replacement.
We will cancel orders upon request; however, a 10% service charge will be applied for all orders not cancelled before close of business (5:00 pm EST) on the day the order was placed.
OUT OF STOCK, BACKORDERS, AND SPECIAL ORDERS: Inventory numbers listed on DAMASCUSGUNSHOP.com are as accurate as possible; however, there may be times when an item you order is out of stock. If an item you order is out of stock, you will be notified as soon as possible. It is your choice to either cancel the order and receive a full refund or choose to backorder the item. Backordered items will be charged 100% upfront and will ship immediately upon receiving the items in stock. DAMASCUS GUN SHOP will attempt to ship your order as soon as possible; however, delays of new items and restock orders from the manufacturer may delay your order.
DAMASCUS GUN SHOP will accept special orders for firearms not listed on our website, but only if the firearm is available from the manufacturer. Please use the contact form on the website to request a special order.